Introduction
Venco is a platform that connects players with sports venues across the UK. By using Venco — whether to search for courts, make bookings, or manage a venue — you agree to these terms.
Venco Ltd operates this platform. We are not a sports venue; we are a booking intermediary. The contract for your court session is between you and the venue.
Bookings and payments
Bookings are confirmed immediately upon successful payment. You will receive a confirmation email with your booking reference.
Venco charges a 10% platform fee on each booking. This is included in the price shown — there are no hidden charges.
Payments are processed securely via Stripe. Venco does not store your card details.
Refund policy:
- Cancellations made more than 24 hours before the session start time: full refund.
- Cancellations made within 24 hours of the session start time: no refund.
- If a venue cancels your booking, you will receive a full refund within 5–10 business days.
To cancel a booking, log in to your account and visit the “Upcoming” tab on your dashboard.
Player responsibilities
As a player booking through Venco, you agree to:
- Arrive on time for your session. Late arrivals do not receive extended time.
- Treat venue facilities, equipment and staff with respect.
- Follow any rules set by the venue (dress codes, footwear requirements, etc.).
- Only use the specific court booked — do not occupy other courts.
- Not resell or transfer bookings without the venue's prior written consent.
Venue responsibilities
Venues listed on Venco agree to:
- Honour all confirmed bookings made through the platform.
- Keep availability accurate and up to date on the Venco dashboard.
- Provide the facilities described on their venue profile.
- Notify Venco promptly of any changes that may affect player bookings.
- Not charge players additional fees beyond what is shown on Venco at the time of booking.
Limitation of liability
Venco is a booking platform. We are not responsible for the quality of facilities, injuries sustained during play, or disputes between players and venues.
To the maximum extent permitted by law, Venco's liability to you in connection with any booking or use of the platform is limited to the amount you paid for that booking.
We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
Changes to these terms
We may update these terms from time to time. When we do, we'll update the date at the top of this page. Continued use of Venco after changes constitutes acceptance of the updated terms.
For significant changes, we will notify registered users by email.
Contact
If you have any questions about these terms, please contact us at hello@venco.co.uk.
Venco Ltd, United Kingdom.